Stanbic IBTC Bank is a leading provider of integrated financial services, pensions and wealth management products and services. We offer all our clients a wide range of personal & commercial banking products through over 180 branches spread across every state in Nigeria and our online banking platforms.
We are recruiting to fill the below job position;
Division Group: Governance & Assurance
Job Purpose
Assist the Head fo FCC Stanbic IBTC with the development and implementation of a fraud prevention and detection plan to adequately mitigate fraud risk in Stanbic IBTC.
Key Responsibilities
Manage, lead, provide guidance and facilitate fraud awareness initiatives rolled out to countries –
• Develop, implement and manage fraud prevention and detection initiatives in Nigeria
• Provide guidance and network within the various areas within the Bank and externally to develop fraud detection methods
• Proactively determine high risk business units and potential internal fraud and operational risks
• Assist in proactively facilitate the early detection of fraud
• Execute and co-ordinate annual Fraud Prevention & detection plan
• Analyse Fraud Losses and Special Investigation reports to mitigate risk through proactive fraud prevention initiatives
• Provide effective loss and risk management through proactive detections and prevention interventions
• Loss analysis and mitigation through fraud prevention initiatives.
People Management
• Develops and maintains an open communication channel with FCC team in country and support staff to foster teamwork
• Facilitates the views of the team members, resolves issues raised by the team and escalates issues if required and provides feedback to teams on an ongoing basis.
• Promotes a culture where the values of the Bank are “lived” and maintained
• Fostering a climate of self-development, learning and personal growth
Fraud Awareness
• Fraud Hotline and Ethics Line – Management and promote in line with Group specific plan
• FraudStop Programme – Create ongoing awareness through constant awareness creation and communication to countries. Monitor and manage special FraudStop campaigns
Risk and Loss Management
• Highlight control deficiencies to the Business stakeholders.
• Minimise reputational risk by interfacing with relevant parties.
• Apply knowledge and experience to identify fraud, risk and highlight to management.
Reporting and Support
• Provide monthly MIS on FraudStop Programme, Fraud initiatives developed and implemented in country, number of staff trained and fraud presentations conducted by country FCC.
• Attend External Stakeholder’s meeting and build relationships – Nigerian Electronic Fraud Forum (Neff), Special Fraud Unit (SFU) of the Nigeria Police Force, Fraud Awareness Working Group (FAWG)
• Operational Risk and Compliance Committee (ORCC) Meeting & Reports
• Investigations support:
o Extract information from systems that is relevant, accurate and reliable to the case allocated for E.g.:
Statements [VAF/Card/HL/SAP/BDS]
Demographics [VAF/Card/HL/SAP/BDS]
Online Searches
Credit Bureaux’s
o Obtain original documents required for the investigation of the cases.
o Conducting preliminary investigations in order to provide investigators with direction on where to focus their investigation.
o Profile individuals and business identified as subject of investigations.
o Identify further relationships between subjects and suspects using available data and systems.
o Tracing of transactions passing through accounts, analyzing data obtain in order to have a clear view/ understanding of subject’s account/s activities and account behaviour.
o Liaise with other Banks investigation enquiries relating to staff and customers who are under investigation
o Processing of Indemnity forms to retrieve blocked fraud funds from other Bank
• Frauds & Forgeries Reports to CBN, NDIC, FITC and CIBN and armed robbery return to the same Institutions
• Dismissed and Terminated Staff Report to CBN, NDIC, FITC, CIBN
• MasterCard Safe-online fraud reporting
• Visa Fraud reporting
• Actioning of Master Card and Visa alerts issued on suspected compromises identified where it is suspected that Stanbic IBTC card details could be at risk.
• Processing of letter of invitation and booking of meetings for expatriate visitors.
• Logistics and travel arrangements for visiting GFCC Staff
• BAC reports and meetings
• Supervision of VRM fraud alert
actioning and analysis
• Response to CBN,NDIC,CIBN queries on fraud and forgeries in the Bank
• Action Subpoenas from EFCC, Police, Courts
Key Relationships
External Relationships
Establish good relationship with all country employees, departments, support structures etc. through continuous communication, support and fraud prevention interventions.
Internal Relationships
Establish good relationship with other business units within Centre through ongoing communication and engagement.
Performance Measures
• To successfully gather intelligence and convert it into actionable fraud prevention initiatives
• Provide effective and efficient support and MIS to FCC management
Required Skills and Qualifications
• Tertiary qualification (B.Sc./B.A) or Banking examinations desirable
• A sound grounding in general banking
• Computer literate
Required Competencies
Experience
• 5 - 10 years general banking experience
Personal Competencies
• Embodies the values of the Group: Displays integrity and commitment towards Group values; follows defined codes of conduct and ethical principles in a manner that supports ethical organizational and social norms.
• Analytical: Identifies and analyses patterns and trends, sees the relationship between cause and effect, has an enquiring mind
• Observant: Alert, is quick to identify potential opportunities, notices the details of situations and is in touch with the local environment
• Critical: Good at probing the facts, challenges assumptions, sees disadvantages.
• Forward planning: Prepares well in advance, enjoys setting targets, and plans activities.
• Innovative: Generates ideas, shows ingenuity and thinks up solutions, creates opportunities for others to innovate within the agreed organisational processes
• Detail Conscious: Likes to get every detail right, methodical and organized, precise, accurate, neat and tidy with paperwork, systematic
• Conscientious: Sticks to deadlines, completes jobs, and perseveres with routines.
• Consultative: Encourages others to contribute, consults, listens and refers.
• Resilient: Unruffled by difficult situations, rarely upset by criticism, emotionally controlled.
• Resourceful: Displays practical ingenuity is skilled at devising expedient and practical solutions without help.
• Persuasive: Is convincing with arguments, negotiates, and changes the opinions of others.
• Time Management skills
• Ability to deal with conflict
• Assertiveness skills
• Delegation
• Good communication skills both written and oral
• Drive
• Results orientated: Strongly motivated to compete and achieve impressive results, strives to improve, has a “can do” attitude and enjoys challenges.
• Change Orientated: Accepts and adapts to change, enjoys doing new things, seeks variety, prefers novelty to routine
• Team player: Enjoys working in a team, is supportive of and patient with others.
• Good verbal communication
• Demonstrate sound judgement
• Ability to think laterally
Problem solving
• The incumbent needs to understand operational, criminal and fraudulent issues related to crime. These are complex in nature and independent of geography, requiring investigations and intelligence gathering capability within and outside the borders of SA.
• The incumbent needs to be creative with innovative fraud prevention solutions.
Planning
• Ability to deliver results within agreed time frames
Monthly planning and reporting – month end reporting of FraudStop MIS and fraud awareness initiatives. Monthly feedback to relevant stakeholders and BU’s related to MIS.
Working Condition
• The Jobholder will be subject to the normal working hours.
• The jobholder needs to be flexible in terms of time and be able to work in various locations
We are an equal opportunities employer and are totally opposed to discrimination in any form. It is our policy to provide equal employment opportunities for all employees regardless of race, sex, colour, nationality, national or ethnic origin, sexual orientation, marital / partnership status, religion, age or disability.
How To Apply
Interested qualified candidates should;
Click Here To Apply Online
Application Deadline Date
Closes by 10th December, 2013.
We are recruiting to fill the below job position;
Job Title: Manager Fraud Prevention and Support
Job ID: 12507Division Group: Governance & Assurance
Job Purpose
Assist the Head fo FCC Stanbic IBTC with the development and implementation of a fraud prevention and detection plan to adequately mitigate fraud risk in Stanbic IBTC.
Key Responsibilities
Manage, lead, provide guidance and facilitate fraud awareness initiatives rolled out to countries –
• Develop, implement and manage fraud prevention and detection initiatives in Nigeria
• Provide guidance and network within the various areas within the Bank and externally to develop fraud detection methods
• Proactively determine high risk business units and potential internal fraud and operational risks
• Assist in proactively facilitate the early detection of fraud
• Execute and co-ordinate annual Fraud Prevention & detection plan
• Analyse Fraud Losses and Special Investigation reports to mitigate risk through proactive fraud prevention initiatives
• Provide effective loss and risk management through proactive detections and prevention interventions
• Loss analysis and mitigation through fraud prevention initiatives.
People Management
• Develops and maintains an open communication channel with FCC team in country and support staff to foster teamwork
• Facilitates the views of the team members, resolves issues raised by the team and escalates issues if required and provides feedback to teams on an ongoing basis.
• Promotes a culture where the values of the Bank are “lived” and maintained
• Fostering a climate of self-development, learning and personal growth
Fraud Awareness
• Fraud Hotline and Ethics Line – Management and promote in line with Group specific plan
• FraudStop Programme – Create ongoing awareness through constant awareness creation and communication to countries. Monitor and manage special FraudStop campaigns
Risk and Loss Management
• Highlight control deficiencies to the Business stakeholders.
• Minimise reputational risk by interfacing with relevant parties.
• Apply knowledge and experience to identify fraud, risk and highlight to management.
Reporting and Support
• Provide monthly MIS on FraudStop Programme, Fraud initiatives developed and implemented in country, number of staff trained and fraud presentations conducted by country FCC.
• Attend External Stakeholder’s meeting and build relationships – Nigerian Electronic Fraud Forum (Neff), Special Fraud Unit (SFU) of the Nigeria Police Force, Fraud Awareness Working Group (FAWG)
• Operational Risk and Compliance Committee (ORCC) Meeting & Reports
• Investigations support:
o Extract information from systems that is relevant, accurate and reliable to the case allocated for E.g.:
Statements [VAF/Card/HL/SAP/BDS]
Demographics [VAF/Card/HL/SAP/BDS]
Online Searches
Credit Bureaux’s
o Obtain original documents required for the investigation of the cases.
o Conducting preliminary investigations in order to provide investigators with direction on where to focus their investigation.
o Profile individuals and business identified as subject of investigations.
o Identify further relationships between subjects and suspects using available data and systems.
o Tracing of transactions passing through accounts, analyzing data obtain in order to have a clear view/ understanding of subject’s account/s activities and account behaviour.
o Liaise with other Banks investigation enquiries relating to staff and customers who are under investigation
o Processing of Indemnity forms to retrieve blocked fraud funds from other Bank
• Frauds & Forgeries Reports to CBN, NDIC, FITC and CIBN and armed robbery return to the same Institutions
• Dismissed and Terminated Staff Report to CBN, NDIC, FITC, CIBN
• MasterCard Safe-online fraud reporting
• Visa Fraud reporting
• Actioning of Master Card and Visa alerts issued on suspected compromises identified where it is suspected that Stanbic IBTC card details could be at risk.
• Processing of letter of invitation and booking of meetings for expatriate visitors.
• Logistics and travel arrangements for visiting GFCC Staff
• BAC reports and meetings
• Supervision of VRM fraud alert
actioning and analysis
• Response to CBN,NDIC,CIBN queries on fraud and forgeries in the Bank
• Action Subpoenas from EFCC, Police, Courts
Key Relationships
External Relationships
Establish good relationship with all country employees, departments, support structures etc. through continuous communication, support and fraud prevention interventions.
Internal Relationships
Establish good relationship with other business units within Centre through ongoing communication and engagement.
Performance Measures
• To successfully gather intelligence and convert it into actionable fraud prevention initiatives
• Provide effective and efficient support and MIS to FCC management
Required Skills and Qualifications
• Tertiary qualification (B.Sc./B.A) or Banking examinations desirable
• A sound grounding in general banking
• Computer literate
Required Competencies
Experience
• 5 - 10 years general banking experience
Personal Competencies
• Embodies the values of the Group: Displays integrity and commitment towards Group values; follows defined codes of conduct and ethical principles in a manner that supports ethical organizational and social norms.
• Analytical: Identifies and analyses patterns and trends, sees the relationship between cause and effect, has an enquiring mind
• Observant: Alert, is quick to identify potential opportunities, notices the details of situations and is in touch with the local environment
• Critical: Good at probing the facts, challenges assumptions, sees disadvantages.
• Forward planning: Prepares well in advance, enjoys setting targets, and plans activities.
• Innovative: Generates ideas, shows ingenuity and thinks up solutions, creates opportunities for others to innovate within the agreed organisational processes
• Detail Conscious: Likes to get every detail right, methodical and organized, precise, accurate, neat and tidy with paperwork, systematic
• Conscientious: Sticks to deadlines, completes jobs, and perseveres with routines.
• Consultative: Encourages others to contribute, consults, listens and refers.
• Resilient: Unruffled by difficult situations, rarely upset by criticism, emotionally controlled.
• Resourceful: Displays practical ingenuity is skilled at devising expedient and practical solutions without help.
• Persuasive: Is convincing with arguments, negotiates, and changes the opinions of others.
• Time Management skills
• Ability to deal with conflict
• Assertiveness skills
• Delegation
• Good communication skills both written and oral
• Drive
• Results orientated: Strongly motivated to compete and achieve impressive results, strives to improve, has a “can do” attitude and enjoys challenges.
• Change Orientated: Accepts and adapts to change, enjoys doing new things, seeks variety, prefers novelty to routine
• Team player: Enjoys working in a team, is supportive of and patient with others.
• Good verbal communication
• Demonstrate sound judgement
• Ability to think laterally
Problem solving
• The incumbent needs to understand operational, criminal and fraudulent issues related to crime. These are complex in nature and independent of geography, requiring investigations and intelligence gathering capability within and outside the borders of SA.
• The incumbent needs to be creative with innovative fraud prevention solutions.
Planning
• Ability to deliver results within agreed time frames
Monthly planning and reporting – month end reporting of FraudStop MIS and fraud awareness initiatives. Monthly feedback to relevant stakeholders and BU’s related to MIS.
Working Condition
• The Jobholder will be subject to the normal working hours.
• The jobholder needs to be flexible in terms of time and be able to work in various locations
We are an equal opportunities employer and are totally opposed to discrimination in any form. It is our policy to provide equal employment opportunities for all employees regardless of race, sex, colour, nationality, national or ethnic origin, sexual orientation, marital / partnership status, religion, age or disability.
How To Apply
Interested qualified candidates should;
Click Here To Apply Online
Application Deadline Date
Closes by 10th December, 2013.
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