Preferred Banking - Relationship Manager at Standard Chartered Bank Plc

Standard Chartered Bank Nigeria is recruiting for the position of:

Job Title: Preferred banking - Relationship Manager
Job ID: 403695
Job Function: Consumer Banking
Location: Nigeria - SCB

Job Description

• The role holder is primarily responsible for driving profitable volume growth from existing & new customers by proactively engaging the customers, understanding and meeting their needs with the full range of Consumer Banking products offered.
• They manage an assigned portfolio of customers within the Excel / Preferred or Priority business and focus on deepening existing relationships as well as extending the relationship further into additional new product areas to improve customer's value contribution.
• They would typically operate out any of the specific locations with face to face being the primary mode of interaction.
• In addition, the role holder would be licensed /certified / skilled to provide information / advice on all bank products and will work collaboratively with product specialists from various Business Units / Value Streams to design specific offers to be made to the customers based on their feedback and needs from the engagement done. 

Key Roles & Responsibilities

• Progress against a balanced scorecard targets
• Growth in product cross holding ratio
• Sustained and steady growth in AUM
• Number of new customers to the bank
• Growth in revenue per customer
• Customer satisfaction scores.

The role holder is required to have the following skill:

• Customer Relationship Management (Advanced).
• Data Conversion & Reporting (Core).
• Credit Risk Analysis (Core).
• Legal & Regulatory Knowledge (Core).
• Market / Competitor Knowledge (Core).
• Product knowledge (Core).
• Risk Management (Core).
• Needs profiling & analysis (Core).
• Negotiation & Objection Handling (Core).
• Needs Based / Consultative Sales Skills (Core).

Qualifications & Skills

• Minimum of a 2nd Class degree in a relevant course.
• 5-7 years sales experience in a similar role
• Strong sales and relationship management skills.
• Good Communication and Interpersonal skills.
• Role holder is expected to have some knowledge and experience in offering a range of products to meet customers' needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products.
• Customer Relationship Management (Expert).
• Market / Competitor Knowledge (Advanced).
• Product knowledge (Advanced).
• Needs profiling & analysis (Advanced).
• Negotiation & Objection Handling (Advanced).
• Needs Based / Consultative Sales Skills (Advanced).

How To Apply
Interested and qualified candidates should:
Click Here To Apply Online
Application Deadline Date
Closes by 20th November, 2013