Hewlett-Packard Company or HP is an American multinational information technology corporation. We are recruiting to fill the below job position;
Job Title: Technical Solutions Representative
Job ID: 1208347
Location: Port Harcourt
Job Description
Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems.
Respond to service, product such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical)
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Ability to provide direction and guidance to process improvements
Ability to articulate clearly, recommend and explain resolutions /clients.
Understand and utilize ITIL
Represent and lead an HP team in a face to face customer location visit, industry
Conference / trade show, vendor meeting, e.t.c.
Partners actively with the Sales Pursuit team
Qualifications
Education and Experience Required:
Technical Diploma or equivalent working experience
Typically requires 3-5 years general IT related experience, or equivalent combination of experience and college level education.
Knowledge and Skills:
Excellent verbal and written communication skills in language to be supported
Advanced troubleshooting skills in a technical environment
Excellent analytical and problem solving skills
Advanced Software and hardware knowledge of computing, storage and peripheral devices
Specific knowledge and training with HP products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience. E-support experience, knowledge and resolution ability
Ability to solve and document solutions for usage of other technicians and customers
Ability train peers on solutions
Ability to take full ownership for resolution with escalated customers
Ability to lead technical action plans
How To Apply
Interested qualified candidates should;
Click Here To Apply Online
Application Deadline Date
Closes by 31st November, 2013.
Job Title: Technical Solutions Representative
Job ID: 1208347
Location: Port Harcourt
Job Description
Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems.
Respond to service, product such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical)
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Ability to provide direction and guidance to process improvements
Ability to articulate clearly, recommend and explain resolutions /clients.
Understand and utilize ITIL
Represent and lead an HP team in a face to face customer location visit, industry
Conference / trade show, vendor meeting, e.t.c.
Partners actively with the Sales Pursuit team
Qualifications
Education and Experience Required:
Technical Diploma or equivalent working experience
Typically requires 3-5 years general IT related experience, or equivalent combination of experience and college level education.
Knowledge and Skills:
Excellent verbal and written communication skills in language to be supported
Advanced troubleshooting skills in a technical environment
Excellent analytical and problem solving skills
Advanced Software and hardware knowledge of computing, storage and peripheral devices
Specific knowledge and training with HP products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience. E-support experience, knowledge and resolution ability
Ability to solve and document solutions for usage of other technicians and customers
Ability train peers on solutions
Ability to take full ownership for resolution with escalated customers
Ability to lead technical action plans
How To Apply
Interested qualified candidates should;
Click Here To Apply Online
Application Deadline Date
Closes by 31st November, 2013.
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