Credit Policy Manager - Credit Cards at Standard Chartered Bank Plc

Standard Chartered Bank Nigeria is recruiting for the position of:

Job Title: Credit Policy Manager - Credit Cards
Job ID: 403234
Job Function: Risk
Location: Nigeria - SCB

Job Description

• To manage the Credit Policy function for Credit Cards.
• Ensure end to end validation of Credit Card processes, TAT and transactions (ATM, POS and Web).
• Revenue assurance - ensure validation of all fees, interest and other charges.
• Test of Controls - Test all the controls for credit limit cap, ATM withdrawal limits, POS purchase limits, card status etc
• Interface Validation - Confirm that the interface linking EBBS and Robocoll to Cards 400 is functional
• Test the reward and cash backed schemes
• Assist in Product Development and its delivery standards.
• Review Product Policy and Operations in order to make positive contributions and recommendations.
• Perform test of controls to assess the proper functioning and adequacy of existing controls before Credit Card customer launch.
• Contribute to the realization of the Consumer Banking asset book expansion/growth goals and Business Plan through management of risk, which is responsive to business needs.
• Ensure that credit card processes focus on timely consumer conversion/turnaround while maintaining appropriate risk and controls.
• Maintain portfolio quality within the budgeted parameters for Credit Card portfolio.
• Ensure legal, regulatory, economic and Group Compliance.

Key Roles & Responsibilities

End to End Process and Transaction Validation:

• Review and validate the card activation process
• Validate the card emboss, Pin printing and dispatch process
• Confirm e-statement delivery process
• Test billing cycles and statement production process
• Test paper voucher transactions
• Confirm that active cards can be used on ATMs, POS terminals and websites for payments within and outside Nigeria.
• Confirm the TAT for cash withdrawals from SCB and non SCB ATMS within and outside Nigeria
• Confirm the TAT for POS purchase transactions within and outside Nigeria.

Confirm the TAT for web transactions:

• Confirm daily reconciliation of card transactions.
• Test issuance of supplementary cards and their respective Primary Cards.

Transaction Mode Validation:

• Test and validate online transactions.
• Test and validate offline transactions.

Payment Validation:

• Test cash repayment process at branch, accuracy of the repayment amount and its effect on credit card outstanding balance.
• Test cheque repayment process at branch, accuracy of the repayment amount and its effect on the credit card outstanding balance.
• Test Standing Order execution process, accuracy of the repayment amount and its effect on the credit card outstanding balance.
• Test Autopay and Direct Debit functionality.

Collections Processes and Application Capabilities Validation:

• Check that delinquent cards flow accordingly to the appropriate buckets at the right time.
• Confirm criteria for Bucket 1, 2 and 3
• Confirm X days below limit
• Confirm X days above limit
• Test pre delinquent utilization 95% of limit to confirm if it will flow to collections.
• Check % utilization that triggers block and automatic card block in Cards 400.

Revenue Assurance and Reward Schemes:

• Confirm transaction fees.
• Test late payment fees.
• Recalculate interest and other charges.
• Test functionalities of rewards and cash back schemes.

Test of Controls

Limit Validation:

• Confirm the cash limit cap and test breach.
• Confirm the overall limit cap and test breach where multiple cash withdrawals are made both On Us and Off Us.
• Test authorization parameters
• Test Fraud rules and alerts on Risk Net

Card Status:

• Confirm that cards with inactive, deleted and suspended statuses cannot be used on ATMs and POS terminals.
• Confirm that transactions of hot /blocked cards do not go through at POS and ATM
• Test blocking and unblocking of cards

Reporting and MIS

• Confirm that Cards 400 can generate all the necessary reports for:

a.) Product Management -
b.) Collections (aging analysis)
c.) Fraud monitoring
d.) Segmentation

• Confirm data mining and query set up
• Review CAAT reports

Legal, regulatory, economic and compliance:

• Ensure Group Policy and CBN Compliance
• Ensure CCPM Compliance
• Ensure you remain alert to the risk of money laundering and assist in the Bank efforts in combating it by adhering to the key principles in relation to: Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers. Ensure your staffs are trained in combating money laundering.

Key Relationships:

• Internal
• Head , Consumer Banking - on Consumer Banking Business strategy
• Cluster VCRM Lending - WA - keeping her fully informed of issues on end to end validation of Credit Card transactions, processes, test of controls and revenue assurance.
• Country Credit Head CB - keeping him fully informed of issues on end to end validation of Credit Card transactions, processes, test of controls and revenue assurance.
• VSGM Secured Lending
• VSGM Unsecured Lending
• Head of Human Resources - Staff Loans
• CB Operations
• BORM, UORMs and responsible persons undertaking business monitoring in various units
• Legal & Compliance
• IT personnel (Local & Group)
• Service Quality Manager
• Credit Services
• External
• Regional Head of Credit, Consumer Banking, Africa
• Competitors - for bench marking purposes
• Auditors & Regulators.

Qualifications & Skills

• Degree background with credit risk management experience.
• Minimum of 3 years of Consumer Banking experience with proved credit skills.
• Good understanding of local market and consumer banking credit in general.
• Possess and eye for detail.
• Good analytical skills.
• Good interpersonal skills.
• Good communication skills.
• Good financial and MIS skills.

How To Apply
Interested and qualified candidates should:
Click Here To Apply Online
Application Deadline Date
Closes by 20th November, 2013